Informativa sui rimborsi

We have a 30-day return policy, which means you have 30 days from the date of receipt to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, must not have been used, must have all tags attached, and must be in its original packaging. You will also need a receipt or proof of purchase

W you have any questions regarding returns, you can always contact us at office@wingsbrand.com

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

Exceptions / Non-returnable items
Certain types of items cannot be returned. These include, for example, perishable goods (such as food, flowers, or plants), custom products (such as items delivered as part of special orders or personalized items), and personal care products (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns regarding a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The quickest way to get what you want is to return the item and make a separate purchase of the new item once the return has been accepted.

14-day right of withdrawal in the European Union
Regardless of the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your merchandise must be in the same condition as when you received it, must not have been used, must have all tags attached, and must be in its original packaging. You will also need a receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved or declined. If the refund is approved, it will be processed automatically via your original payment method within 10 business days. Please note that your bank or credit card company may also take some time to process and issue the refund.
If more than 15 business days have passed since your return was approved, please contact us at maciej.patla@wingsbrand.pl.