Frequently asked questions
Orders and delivery
How do I place an order in the Wings store?
You place an order using the form on the store's website, select a product, add it to your cart, and complete the payment. After placing the order, the system sends a confirmation by email.
Can I cancel my order?
Yes, if the package has not been shipped yet. Email us at office@wingsbrand.com to request cancellation or call 797 240 276
How long does shipping take?
Standard processing usually takes 24-48 hours (the time specified on the product page), plus the delivery time provided by the shipping company, which depends on the delivery method and carrier.
Can I pick up my order in person?
No, the store does not offer in-person pickup
Do you ship packages abroad?
Yes, international shipping is available. The shipping cost will be shown when selecting the delivery method and is determined individually.
How can I track my package?
After your order has been shipped, you will receive an email with the tracking number - you will be able to track it on the carrier's website
Which courier companies are packages shipped with?
We ship large and medium suitcases and sets via GLS courier. You can order smaller products for delivery to an InPost or Orlen Paczka pickup point.
Suitcases
What is a TSA lock?
A TSA combination lock allows customs authorities to quickly open and close luggage without damaging it, thanks to the use of a special key. Only customs authorities have this key, so it is not included with the suitcases. A TSA lock is required when traveling to the USA, Canada, Japan, or Australia.
How do I unlock a combination lock?
1. Open the lock using the factory combination 0-0-0
2. Pull the lock release (sliding button)
3. Use the dials to set your own combination
4. Release the lock trigger (sliding button); your code has been saved.
Do the suitcases have ball-bearing wheels?
Yes, all models have ball-bearing wheels for easier handling.
Can the wheels be replaced?
Yes, most models allow you to purchase and replace the wheels.
Are the suitcases waterproof?
Hard-shell models are moisture-resistant and easy to clean. Many customers also confirm that they perform well in the rain.
What suitcase sizes do you offer?
Carry-on, medium, and large suitcases are available - ideal, for example, for short trips and longer vacations.
What materials are WINGS suitcases made from?
Wings suitcases are available in ABS, polycarbonate (PC), polypropylene (PP), and polyester versions.
What does “hard-shell suitcase” mean?
It is a suitcase with an outer shell made of plastic such as ABS, PC, or PP, which protects the luggage inside.
Which material is the most durable?
Polycarbonate / PC usually has the highest resistance to impact and deformation.
Is polypropylene a good material?
Yes, it is flexible, impact-resistant, and relatively lightweight.
What is the difference between ABS and PC?
PC is more flexible and resistant to cracking under pressure than ABS, which is cheaper but may be more prone to cracking.
Are PP suitcases better than PC ones?
Polypropylene is sometimes lighter and more shock-absorbent, but PC often has better resistance to heavy impacts.
Which material withstands UV rays better?
PC has better UV resistance and does not yellow as easily as ABS.
How to care for your suitcase?
Clean it with a damp cloth, do not overload it, and store it in a dry place.
Backpacks
What types of backpacks does Wings offer?
Wings offers traditional urban backpacks as well as school, hiking, cycling, cabin, and travel backpacks, along with 2-in-1 models that can also be used as bags. The range includes solutions suited to both everyday use and trips.
What is a travel backpack best suited for?
The backpack is perfect for shorter trips, trekking, sightseeing, or as additional luggage for your suitcase. Thanks to its ergonomic design, it distributes the weight evenly across your back.
Do WINGS backpacks have a laptop compartment?
Many travel backpack models have dedicated laptop and tablet compartments, which increases their functionality.
Where are the backpack's retractable handles located?
The retractable handles are located in a special pocket on the back of the backpack.
Can the backpack straps be hidden?
In some functional backpack models, the shoulder straps can be detached or tucked away in a special pocket, making it easier to convert the backpack into a bag.
Can the backpack be attached to the suitcase?
Yes, some backpacks have a rear strap for attaching them to a suitcase frame.
What materials are used for backpacks?
Backpacks are often made of durable 420D nylon or other high-quality fabrics resistant to moisture and stretching.
Bags
What types of travel bags does WINGS offer?
WINGS offers everyday bags, travel bags, sports and travel bags, as well as practical models that can also be carried as backpacks. These options are suited to work, training, and trips.
Can the bag be used as carry-on luggage on an airplane?
Yes, many customers use travel bags as carry-on luggage for short flights.
Are WINGS travel bags suitable as carry-on luggage on an airplane?
Yes, smaller travel bags often have the size and construction suitable for carry-on luggage.
Are the travel bags waterproof?
Bags and backpacks are often made of moisture-resistant materials, which helps protect their contents from rain or spills.
Do the bags have a dedicated shoe compartment?
Yes, many models feature a separate, ventilated compartment for shoes, helping maintain order and hygiene while packing.
Do the travel bags have an expansion function?
Some models offer the option to increase capacity with an additional zipper, providing greater packing flexibility.
Are the bags equipped with a detachable shoulder strap?
Yes, many models have an adjustable and detachable shoulder strap that allows for comfortable customization of how they are carried.
Can the bag be attached to the suitcase?
Yes, most models feature a special strap that allows them to be securely attached to a suitcase frame, making transport during travel much easier.
Travel accessories
How can I order wheels for my suitcase?
Add the wheels to your cart, and in the “Order notes” field, enter the model and size of the suitcase for which you need the wheel.
Also specify the wheel’s position. Place the suitcase facing you (the side with the WINGS logo). The front right wheel is on your right, while the rear right wheel is on the side of the telescopic handle.
What should I do if I don't know the suitcase model?
Send a photo of the suitcase to office@wingsbrand.pl - we will help identify its model.
Can I buy wheels for a suitcase from another brand?
No. We sell wheels exclusively for WINGS suitcases - they are compatible with specific models.
What material are the wheels made of?
The wheels are made of rubber, ensuring a quiet and smooth ride.
How to replace a suitcase wheel?
Open the suitcase’s inner lining and unscrew the 3–4 screws securing the wheel. Then remove the old wheel and install the new one.
Which suitcases do the covers fit?
Why aren't suitcase covers in size S available for sale?
The S-size suitcase is designed to be taken on board the aircraft as carry-on luggage. It does not go into the hold and stays with you at all times, so it is much less susceptible to damage.